Univonna Pte Ltd (“Univonna”, “we”, “us or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Statement explains how we collect, use, disclose, store and protect personal data when you visit or use our website, purchase our products, contact us, request a quotation, make an enquiry, subscribe to our marketing communications, or otherwise interact with us.

This Privacy Statement is intended to comply with the applicable requirements of the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable Singapore laws.

By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Statement.

1. Personal Data We Collect

Depending on how you interact with us, we may collect personal data including:

• Your name;
• Contact number;
• Email address;
• Billing and delivery address;
• Installation address;
• Information relating to your orders and purchases;
• Payment and transaction information;
• Product preferences and enquiries;
• Information provided when requesting a quotation or contacting our customer service team;
• Information provided when participating in promotions, surveys, contests or marketing activities;
• Information relating to delivery, installation, service requests, warranty claims or after-sales support;
• Information contained in communications with us; and
• Technical information such as IP address, browser type, device information and website usage information, where applicable.

We generally do not collect sensitive personal data unless it is necessary for a specific purpose and permitted or required by law.

2. How We Collect Personal Data

We may collect personal data directly from you when you:

• Visit or use our website;
• Create an account, where applicable;
• Place an order;
• Request a quotation;
• Submit an enquiry or contact form;
• Contact us by telephone, email, WhatsApp or other communication channels;
• Subscribe to our newsletter or marketing communications;
• Request delivery, installation, repair, warranty or after-sales services;
• Participate in promotions or surveys; or
• Otherwise provide information to us voluntarily.

We may also collect information automatically when you use our website through cookies, analytics tools and similar technologies.

3. Purposes for Collecting, Using and Disclosing Personal Data

We may collect, use and disclose your personal data for purposes including:

• Processing and fulfilling your orders;
• Processing payments and transactions;
• Arranging delivery and installation;
• Providing quotations and responding to enquiries;
• Providing customer service and after-sales support;
• Processing warranty and service claims;
• Communicating with you regarding your orders, enquiries or services;
• Verifying information provided by you;
• Managing our customer and business records;
• Improving our products, services and website;
• Understanding customer preferences and website usage;
• Conducting surveys, research and analysis;
• Sending marketing communications, promotions and information about our products and services where permitted by law and where appropriate consent has been obtained;
• Preventing fraud, misuse or other unlawful activities;
• Complying with applicable laws, regulations, court orders and legal obligations; and
• Any other purposes which are reasonably necessary for operating and managing our business and which are notified to you at the time of collection.

We will not collect, use or disclose your personal data for purposes that are incompatible with the purposes notified to you, unless permitted or required by law.

4. Consent

Where required under the PDPA, we will obtain your consent before collecting, using or disclosing your personal data.

By providing personal data to us, you consent to our collection, use and disclosure of your personal data for the purposes stated in this Privacy Statement or otherwise notified to you.

Where applicable, you may withdraw your consent to the collection, use or disclosure of your personal data by contacting our Data Protection Officer using the contact details provided below.

Please note that withdrawing consent does not affect the lawfulness of any collection, use or disclosure carried out before the withdrawal.

Depending on the nature of your request, withdrawing consent may affect our ability to provide certain products or services to you.

5. Disclosure of Personal Data

We may disclose your personal data to third parties where reasonably necessary for the purposes described in this Privacy Statement.

Such third parties may include:

• Payment service providers and financial institutions;
• Delivery and logistics companies;
• Installation and service providers;
• IT, website hosting, cloud storage and technology service providers;
• Customer relationship management and communication service providers;
• Marketing and analytics service providers, where applicable;
• Professional advisers, auditors and insurers;
• Government authorities, regulators or law enforcement agencies where required or permitted by law; and
• Other service providers or business partners where reasonably necessary to provide products or services to you.

We require relevant service providers who process personal data on our behalf to handle such information appropriately and, where applicable, in accordance with our instructions and applicable data protection requirements.

We do not sell your personal data to third parties.

6. Payment Information

Where online payment facilities are provided, payments may be processed by third-party payment service providers.

We may not directly collect or store your full credit or debit card details where the payment is processed through a third-party payment provider. Your payment information may be subject to the privacy policy and security practices of the relevant payment service provider.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions;
• Remember your preferences;
• Improve website performance and user experience;
• Understand how visitors use our website;
• Analyse website traffic and performance; and
• Support marketing and advertising activities, where applicable.

Cookies are small data files stored on your device by your web browser.

You may adjust your browser settings to refuse or restrict cookies. However, doing so may affect the functionality or performance of certain parts of our website.

Where applicable, third-party services such as analytics, advertising or social media platforms may place their own cookies or similar technologies on our website. Their collection and use of information may be governed by their respective privacy policies.

8. Marketing Communications

With your consent where required by law, we may send you information about our products, promotions, special offers, events and other marketing communications through channels such as:

• Email;
• SMS;
• Telephone;
• WhatsApp or other messaging platforms; and
• Other communication channels that you have provided to us.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the relevant communication or contacting us directly.

Where applicable, we will also comply with the requirements of Singapore’s Do Not Call provisions.

Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, orders, deliveries, payments, warranty matters, service requests or other non-marketing matters.

9. Accuracy of Personal Data

We take reasonable steps to ensure that personal data collected by us is accurate and complete where the personal data is likely to be used by us to make a decision affecting you or disclosed to another organisation.

You should inform us if any of your personal data changes or if you believe that information we hold about you is inaccurate or incomplete.

10. Protection of Personal Data

We take reasonable administrative, physical and technical measures to protect personal data in our possession or under our control against:

• Unauthorised access;
• Unauthorised collection, use, disclosure or copying;
• Loss or misuse;
• Modification; and
• Other similar risks.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own personal information, including keeping passwords and account information confidential where applicable.

11. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or for other legitimate business or legal purposes.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise the information, where appropriate.

Certain information may need to be retained for longer periods where required by law, for accounting, tax, audit, dispute resolution, warranty, legal or other legitimate business purposes.

12. Transfer of Personal Data Outside Singapore

Some of our service providers or business partners may be located outside Singapore. As a result, your personal data may be transferred to, stored or processed outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection for the personal data that is comparable to the protection required under the PDPA, as applicable.

13. Access to and Correction of Personal Data

You may request access to personal data that we hold about you and information about how your personal data may have been used or disclosed by us within the applicable period, subject to the exceptions and requirements under the PDPA.

You may also request that we correct an error or omission in your personal data held by us.

Requests should be submitted to our Data Protection Officer using the contact details below.

We may need to verify your identity before processing your request.

We may also charge a reasonable fee for an access request where permitted under applicable law. If a fee applies, we will generally inform you of the estimated fee before processing the request.

14. Withdrawal of Consent

You may withdraw your consent for the collection, use or disclosure of your personal data by contacting us using the contact details below.

Please provide sufficient information for us to understand and process your request.

Upon receiving your request, we will inform you of the likely consequences of withdrawing consent where appropriate.

Please note that we may still retain or process certain personal data where this is required or permitted by law, or where we have other legitimate grounds to do so.

15. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other external websites.

These third-party websites operate independently from Univonna and may have their own privacy policies and practices.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their respective privacy policies before providing them with your personal data.

16. Data Breaches

We maintain procedures to detect, assess and respond to personal data breaches.

Where a personal data breach is determined to be notifiable under the PDPA, we will comply with the applicable requirements concerning assessment, notification to the Personal Data Protection Commission and notification to affected individuals.

17. Children’s Personal Data

Our website and services are primarily intended for adults.

We do not knowingly seek to collect personal data from children unless such collection is reasonably necessary and permitted by applicable law.

If you believe that a child has provided personal data to us without appropriate consent, please contact us so that we can assess and take appropriate action.

18. Changes to This Privacy Statement

We may update or amend this Privacy Statement from time to time to reflect changes in our business, website, services, technology, legal requirements or data protection practices.

Any updated version will be published on this website with the revised effective date.

We encourage you to review this Privacy Statement periodically.

19. Contact Our Data Protection Officer

If you have any questions about this Privacy Statement, wish to withdraw consent, or wish to make an access or correction request, please contact our Data Protection Officer:

Univonna Pte Ltd
Data Protection Officer (DPO)
Email: service@univonna.com
Telephone: 68535333
Address: 10 Admiralty Street, #02-86 Northlink, Singapore 757695

We will endeavour to respond to your request within a reasonable period and in accordance with applicable requirements under the PDPA.

20. Governing Law

This Privacy Statement shall be governed by and interpreted in accordance with the laws of Singapore.